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Information and Advice Service

At Age Concern Bolton we want to make sure that older people can get hold of accurate and up-to-date information and advice, on a wide range of issues, that are important to them and their carers.  This allows them to make informed decisions and choices, based on reliable information.

We can help with:

• benefits queries and other money matters
• health and social care issues
• housing and transport queries
• filling in forms, 
• understanding documents
• and much more.

The service is free, private and confidential and if we can’t help we can put you in touch with people who can.

Age Concern Bolton meets the requirements of the Community Legal Service Quality Mark Standard for General Help 

Our main Information and Advice service is available for in-person enquiries at our Ashburner Street Centre, as follows:

Monday – Friday
10.00 a.m. – 1.00 p.m.

Telephone help is available:

Monday – Friday
9.30 a.m. – 3.00 p.m.

Tel: 01204 382411

Counselling Service

please click here for further information. 

Legal Advice Service

please click here for further information.     

The Pension Service

The Pension Service provides a dedicated advisory service for older people at our Ashburner Street Centre. This service provides advice and guidance on the following:

• all social security benefits
• carer enquiries
• heating allowances
• housing and council tax benefits
• residential care
• and more.

You will also get help with:

• checking your benefits entitlement
• completing and submitting claim forms.

This service is available, by appointment, on Tuesday and Thursday only between 1.30 p.m. and 3.30 p.m.  To book an appointment, please ring Eileen O’Rourke, Information and Advice Officer on 01204 382411.

Factsheets and Information sheets

Age Concern produces a wide range of up-to-date factsheets on issues/topics of importance to older people. For Factsheets Click here for further details or for Information sheets Click here. 

Please note that clicking on the link above, will take you out of the Age Concern Bolton web site.

For further information about our Information and Advice Service, in general, or to ask us about a specific issue or problem, please contact Eileen O’Rourke, Information and Advice Officer.

You can ring her on 01204 382411
or e-mail  eileenorourkeageconcernbolton.org.uk
or use this contact form

Name:

Address:

Post Code:

Contact Tel:

Email Address:

Is this Enquiry:

On your behalf?
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Service: Information and Advice Service

Please state your enquiry or message:

If we need to contact you for further information, please indicate which of the following is/are most convenient:

telephone call in the morning
telephone call in the afternoon
e-mail contact

Age Concern Bolton will record and store this information, confidentially, with your consent. If you do not wish us to keep this information please tick this box.

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